FAQ

1. What types of products do you offer?

We offer a curated selection of home textiles and décor essentials designed to bring warmth, comfort, and refined style into everyday living spaces. Our collection may include decorative pillows, throws, bedding accents, window textiles, and other soft home essentials.

2. Are your products suitable for modern American homes?

Yes. Our products are selected with the U.S. home décor market in mind, blending timeless textures, soft luxury, and versatile styling that work beautifully with modern, transitional, farmhouse, and contemporary interiors.

3. How long does order processing take?

Orders are typically processed within 2–4 business days. During holidays or high-volume periods, processing may take slightly longer.

4. How long does shipping usually take?

Estimated delivery times vary by destination. For most U.S. orders, delivery usually takes 10–15 business days after processing. International shipping times may vary depending on location.

5. Do you provide tracking information?

Yes. Once your order has shipped, you will receive a confirmation email with tracking details. Please allow 1–3 business days for tracking updates to appear.

6. Can I change or cancel my order after placing it?

If you need to make changes or request a cancellation, please contact us within 12 hours of placing your order. Once an order has entered processing, changes may no longer be possible.

7. What payment methods do you accept?

We accept secure payment options such as PayPal and major credit/debit cards. Available methods will be shown during checkout.

8. Do you accept returns?

Yes. We offer a 30-day return policy for eligible items. Returned products must be unused, in original condition, and accompanied by proof of purchase. Please contact us before sending any item back.

9. What should I do if my order arrives damaged or incorrect?

Please inspect your package after delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the issue so we can help resolve it.

10. Do your product colors look exactly the same in person?

We do our best to display product colors and textures as accurately as possible. However, slight variations may occur due to screen settings, lighting, and device displays.

11. How can I contact customer support?

You can reach our support team using the contact details below:

Home Fabrics
910 Wall St, Los Angeles, CA 90015
Phone: (213)689-9600
Email: service@durevixa.com

12. Are your products made for everyday use?

Yes. We focus on home essentials that are not only visually elegant, but also practical for daily living. Our goal is to offer products that feel comfortable, stylish, and easy to integrate into real homes.